Help / Information

If you can't find your answer in our Help pages, you may choose to e-mail or phone us. We're here to help you!

• About Us
• Making a Purchase
• Payment Options
• Credit Card Security / Signature Digits
• PayPal Information
• Google Checkout Information
• Stock/Availability
• Order Cancellation
• Product Guarantee / Returns
• Delivery Schedule
• Shipping And Handling
• Contact Details
• Changing / Ammending an Order
• Privacy Policy

About Us :

Objet d'Outré specialises in unusual, high quality jewellery and lifestyle products. We offer superb examples of English craftsmanship taken from the Alchemy Arca range of distinctive, contemporary extravagance. Along side this we supply the very latest in extraordinary silverware crafted by Japans leading silver dealers. Our secure online store features payment in GBPs, Euros plus the US Dollar and we ship throughout the world. Please browse our help section for further details or contact us with your enquires..

Making a Purchase :

Making a purchase could not be easier.

1: Just browse our Catalogue, and "add to cart" any items that you wish to buy and put them into the shopping basket.

2: After you have finished your selection, view your basket and click on "Checkout".


3: Account activation/sign-in. For added security and ease of use rockngothshop.com use a customer account system. Simply provide us with your address and payment details to create an account or sign in to your existing account. Its simple and quick!

Customer accounts increase online shopping security and make for quicker transactions in the future. We only ask you for required information such as your address.

Credit Card Security / Signature Digits :

For Visa, Mastercard & Maestro, Security/Signature Digits (also known as ‘CVV2’ in the credit card industry) are the number printed on the back of your credit/debit card on the paper of the signature strip. There are between three and ten digits. We only require the last three.
Credit card companies have introduced this system to provide greater levels of security to protect the customer. The signature digits are separate from the embossed numbers (raised numbers on the front of the card) and from those contained in the magnetic strip (black strip above the signature strip). This means that you must have the physical card to know the signature digits.
Mastercard and Visa will not authorise card payments made via the Internet without them.

If you have an American Express Card, then instead of the above, please enter the four digit security code you will find on the front of the card above the main card number.

PayPal Information :

We also accept payment via the secure PayPal payment system. Simply select the PayPal option in the checkout and follow the instructions provided.

 

Google Checkout Information :

Where possible we also accept payment via the secure Google Checkout system. Simply select the Google option in the checkout and follow the instructions provided.

 

Stock Availability :

We stock and sell every available Alchemy 1977 & AlchemyPOKER product. Some items may become unavailable due to demand or from being discontinued. We opperate a simple traffic light system to help you know the availablity of a product.

GREEN: Available - There are no availability concerns when ordering this product.

AMBER: Limited Availability - We have a limited number of this product available (more should be available soon).

RED: Currently out of stock. PRODUCT MAY STILL BE ORDERED. It remains a part of our catalogue as we intend to restock this product. Delivery times for products marked red are likely to be longer.

Order Cancellation :

Under the UK Distance Selling Regulations 2000, consumers buying over the Internet, via mail order or by telephone have the right to change their mind and cancel the Sales Contract within 7 working days from delivery of their order. This legislation, also known as a cooling off period, gives the consumer the right to cancel the Sales Contact made at the time of purchase and such comfort that should they receive an item they do not like or require any longer, they may return the item to the retailer.

Product Guarantee :

All of our products come with our 15 day guarantee where you may return faulty goods for exchange or refund of original purchase price. For more details on returns and exchanges please contact your local franchise office. This does not effect your Statutory Rights.

Delivery Schedule :

Objet d'Outré Shop opperates a fast order system and aims to have your order with you asap. Usually orders will be with you within 7-14 business days. However in the event that an order can not be processed immediately, postal delays and other such instances, please allow up to 28 days for delivery.

Shipping And Handling :

Contact Us :

Changing / Ammending an Order :

Until we process your order you can make any changes yourself by using the "My Account" section of our site. If you need to make changes after we have begun processing/picking of your order please contact us by email or telephone.

* Please note: This feature is not available for orders placed using a third-party payment provider.

Privacy Policy :

Objet d'Outré does not disclose buyers information to third parties, except where nessercery in order to provide products and/or services. Cookies are used on this shopping site to keep track of the contents of your shopping basket and other session-related information. Any credit card information that is stored on our servers is encryted.

Product Search :

Search for a product by entering keywords or a phrase in the box below.